Return / Refund Policy

Remember that plants are living things and require your immediate attention upon their arrival.
Please read our planting instructions. If a plant has been damaged in transit, be sure to notify us as soon as possible.

• E-mail only, within 3 days. All claims must be submitted in writing by email only, within 3 days after delivery, and must include clear photos. We do not accept any claims after 3 days of delivery.
  
  
• Returns. If an item has not met your expectations, it may be returned within 3 days of delivery. Any refund or replacement requires return of the original plant. Refunds are issued only after the item is received and inspected, and only if returned in original condition.
  
  
• Shipping and handling costs. Shipping and handling charges are not refundable. In approved cases, we may provide a prepaid return label at our discretion after reviewing photos.
  
  
• Damaged items. We are not responsible for temperature damage during transportation (heat or cold). Please notify us if weather conditions are not suitable so we can hold your order.
  Replacement may be considered only if damage was caused by improper packaging, and only after photo review and/or return of the plant for inspection. Please contact us before returning any item.
  
  
• Lost package. If you believe your package was lost in transit, we reserve the right to initiate an inquiry. If the carrier confirms the package was not delivered, we will reship the order. If the carrier confirms delivery, no refund or replacement will be issued.
  
  
• Order changes or cancellation. All changes or cancellations must be submitted in writing (email or fax). No changes can be made once the order has been packed. Cancellation/restocking fees may apply (up to 6%).
  
  
• Responsibility. Once delivered, the plant becomes the customer's responsibility. We do not guarantee survival or performance after planting. We are not responsible for losses due to improper care or unsuitable conditions.
  
  
• No return = no refund or replacement. We do not issue refunds or replacements without return of the original item.
  

To make the return process easier, follow these steps:

1. Contact us regarding the return as soon as possible
2. Pack the plant properly. Refunds are issued only if the plant is returned in good condition. Use the same level of care as in original packaging.
3. Ship using the same service. If needed, we can provide a return label
4. Ship early in the week (Monday-Tuesday) to avoid weekend delays